Pennsylvania poker players at PokerStars PA experienced a frustrating night at the tables on Thursday. Online poker tournaments, cash games, and other forms of online betting in PA and NJ were interrupted for about an hour around 9 p.m. ET.
It was confirmed today that the issues derived from a network communications error that interrupted geolocation services which online gambling operators rely on. Online tournaments continued while players sat out, many returning to much shorter chip stacks or no chips at all.
As of Friday, the issue appears resolved, with players to receive refunds by Saturday morning. PokerStars communicated the following via Twitter Friday morning:
“Yesterday we experienced issues with our geolocation services. We apologize for any inconvenience. This is now resolved, and you should be able to access your account normally. If you were affected in any tournaments, please allow up to 24 hrs for your account to be refunded.”
GeoGuard Geolocation service the source of the outage
This morning, Elizabeth Cronan, VP, Government Relations of GeoGuard/GeoComply provided the following statement to US Poker:
“Last night we encountered an unexpected network communications error, which our team responded to and remedied immediately. We have alerted all affected clients and they are aware of the issue and the steps that were taken to resolve it as quickly as possible.”
The GeoGuard app or plug-in allows online casino and sportsbook players to access their accounts and wager via browser on desktop or mobile. Geolocation software is an important piece of the legal gambling